Deliveries and Returns

Shipping policy

As a small business, each of our orders are handmade, printed and shipped in-house. Therefore we please ask you to allow for 4-5 business days for us to process and ship your order.

We then ship with 48 hour tracked. So you should allow total 7-10 business days to receive your order.

During busy seasons, our schedule can alter so you may expect some delays around dates such as the Black Friday week.

This is our busiest period with orders and due to the demand of all brands around the country experiencing the same, there is usually also delays with our mailing partners such as Royal Mail.

Please feel rest assured that every order will be dealt with as fast as physically possible and you will receive your item even when delays are expected, we appreciate your patience.

We will always make sure to keep you updated regularly via email about the progress of your order up until shipment of which you will be provided a tracking link to monitor it's whereabouts on it's way to your doorstep.

We thank you for your understanding.

Please note: Express delivery options soon to be added.

Any questions about your order please contact us at and we will get to your enquiry as soon as possible.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@chapter19.com. Please note that returns will need to be sent to the following address: Chaper 19 / Boxcey / NVSN Group Ltd, 2nd Floor, Anup House
31 St John St, Leicester, LE1 3WL

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@chapter19.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@chapter19.com